Orders & Shipping

When will my order arrive?

If in stock, orders shipping within the United States take ~3 business days to process, and 7-9 business days for delivery (10 to 12 days from ordering).

Do you ship internationally?

We only ship within the United States, but are actively working to expand to most international countries next year.

Can discount codes be combined?

We are unable to combine discount codes.

Returns & Exchanges

What is your return policy?

We gladly accept returns within 30 days of delivery. Returns for store credit are free. Exchanges on U.S. orders are free (up to two per order). Refunds are issued to the original form of payment. Orders placed with store credit can only be returned for store credit. Orders with Checkout+ can return any item for a refund, exchange, or store credit for free (only applicable to the U.S. and Canada). For U.S. & Canada returns without Checkout+, the cost of the shipping label will be deducted from the refund.

Returned merchandise must be unworn, unwashed, undamaged, unaltered, and returned with the original tags and packaging. Items must be free of stains, odors, pet hair, makeup, deodorant marks, or any other signs of wear or use. All items and components included with the original purchase must be returned.

All returns are inspected before they are approved and processed. Please allow up to 14 business days after your return is delivered to our return facility for inspection and processing. Processing may take longer during peak periods. Once an approved refund has been issued, your bank or payment provider may require additional time to post the funds to your account.

Refunds, exchanges, and store credit will only be issued for eligible items that are actually received and approved during inspection. We reserve the right to deny a return, in whole or in part, if an item is missing from the return, is not the item originally purchased, or is returned worn, washed, altered, incomplete, damaged through use, or otherwise outside the conditions stated in this policy. If a return is denied, we will notify you, and the merchandise may be sent back to you at your expense.

These return-condition requirements do not limit any rights you may have if an item arrived damaged, defective, or incorrect. Please contact info@stln.co as soon as possible if there is an issue with your order.

Vintage pieces are final sale and cannot be returned or exchanged.

We are not responsible for orders that are lost or misdelivered because an incorrect shipping address was provided. Once an order has been placed, it cannot be modified.

We may refuse a return, exchange, refund, or store-credit request where we reasonably determine that the request involves fraudulent, abusive, unlawful, or other manipulative behavior.

How do I return my order?

You can start a return or exchange in our returns portal. Simply enter your email or zip code, and order number or tracking number associated with your purchase to initiate the return. For exchanges, follow the steps and select a new item for exchange. Each customer is eligible for two free exchanges per order.

We gladly accept returns within 30 days of delivery. Returns for store credit are free. Exchanges on U.S. orders are free (up to two per order). Refunds are issued to the original form of payment. Orders placed with store credit can only be returned for store credit. Orders with Checkout+ can return any item for a refund, exchange, or store credit for free (only applicable to the U.S. and Canada). For U.S. & Canada returns without Checkout+, the cost of the shipping label will be deducted from the refund.

Returned merchandise must be unworn, unwashed, undamaged, unaltered, and returned with the original tags and packaging. Items must be free of stains, odors, pet hair, makeup, deodorant marks, or any other signs of wear or use. All items and components included with the original purchase must be returned.

We may refuse any request for an exchange or refund if, in our sole discretion, we suspect fraudulent, abusive, unlawful, or other manipulative behavior.

What is Checkout+?

Checkout+ is an optional add-on available at checkout that provides both free return shipping and package protection for your order.

If you opt into Checkout+, you can return any item in your order for a refund at no additional cost. If you choose not to purchase Checkout+, you can still return your items, but you’ll be responsible for the cost of the return shipping label.

Checkout+ is not available outside of the U.S. and Canada.

Product & Care

Where are STLN pieces made?

Materials come from a small farm near a surf town in Northern Peru, family-owned Japanese factories outside of Tokyo, and select U.S. sources. All products are manufactured in the United States, mostly in Southern California.

Shaun has closets in Los Angeles and New York.

All manufacturers comply with applicable U.S. and local laws, including those governing wages and hours, child and forced labor, workplace safety, environmental protection, and product labeling.

How do I care for my STLN pieces?

Made with quality fabrics and built to last, they get better and feel better with years of wear. Pre-shrunk to hold their shape wash after wash.

Washing in cold water and drying on low heat will extend the life of your wardrobe, assuming it doesn't get borrowed or STLN first.

Contact

Can I contact you directly with questions?

For assistance, email us at info@stln.co. We aim to respond within 24 hours, though we are a small team and it may take longer during busy periods or the holiday season. Thank you for your patience!